・We ship overseas by EMS, DHL, UGX.
Because of various International affairs, delivery companies we have a contract with sometime stop delivery.
In that case, we will let you know by email.
・Customs duties in the destination country, consumption tax in the destination country, inspection fee, long-term storage cost due to non-delivery, and other expenses incurred in the destination country will be paid by the customer to the delivery company or any other related organizations. 

・商品不良の場合のみ返品をお受けいたします。

We accept returns only under special circumstances, such as defective products.

Returns due to product defects will be handled at our expense.

・商品不良に関する返品は弊社負担にて対応させていただきます。
We accept returns only under special circumstances, such as defective products.

Returns due to product defects will be handled at our expense.

・返品をご希望の場合は、商品到着後3日以内にメールにてご連絡ください。到着日より3日以上経過した場合、返品をお受けできない場合がございます。
If you wish to request a return, please contact us by e-mail within 3 days after the item arrives, and include photos showing the damage or stains. We may not be able to accept returns requested after 3 days from the delivery date.

・その他、返金すべき特別な事情がある場合には、弊社の社内規定に基づき返金すべきと認められた場合のみ返金いたします。
In other special circumstances, refunds will only be issued if they are approved according to our internal policy.

・交換には着物1枚を使用するため、同じ柄、同じ着物との交換はできません。
Since each kimono is a one-of-a-kind used item, we are unable to offer exchanges for the same pattern or identical kimono.